PRIVACY POLICY

Effective Date: 1st March, 2025

Overview

Seraphina Management Pty Ltd ("we," "us," or "our") takes the privacy and security of your personal information seriously. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us, ensuring we deliver an aspirational and empowering experience for all our users while complying with the Australian Privacy Principles and Data Breach Notification requirements.

By engaging with our services or interacting with our website, you agree to the terms outlined in this Privacy Policy. Please take the time to read it carefully to understand how we handle your information.

What Information We Collect

We may collect various types of personal information to provide and optimise our services, including:

Identity Data: Includes your name, age, and gender.
Contact Data: Includes your email address, phone number, and postal address.
Technical Data: Includes your IP address, device details, browser type, and online activity patterns collected through cookies or analytics tools.

We do not collect sensitive personal information unless required for legal compliance or with your explicit consent.

How We Use Your Information

Your personal information is used to deliver an exceptional service experience and to inspire your success. Key purposes include:

Service Enhancement: Improving and personalising services to meet your needs.
User Experience: Tailoring our communication and offerings to align with your preferences.
Customer Support: Helping you with inquiries or technical issues.
Marketing: Sending you exclusive offers, updates, and promotions.
Legal Compliance: Fulfilling obligations under Australian law.

How We Collect Your Information

We collect personal information in several ways to ensure an empowering experience, including—but not limited to:

When you communicate with us via our website, email, or in person.
When you complete any forms, register or subscribe to our services.
Through third-party tools, such as website analytics and cookies.

Protection and Storage of Your Data

We are committed to safeguarding your personal information using advanced security measures to prevent unauthorised access, modification, or disclosure. While we take every practical measure, no data transmission over the internet can be guaranteed as completely secure. All information shared with us via insecure means is at your own risk.

Disclosure of Your Information

We may share your personal data with trusted third parties to deliver our services or when required by law. These may include:

Marketing and analytics providers.
Technology and IT service providers.
Partners or affiliates with a shared commitment to data privacy.
Legal or regulatory authorities, if required.

Whenever your data is shared overseas, we ensure it complies with Australian Privacy Principles.

Your Rights

We empower you to control your data. Here’s what you can do with your information at any time:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or outdated information.
Restrict Use: Opt out of promotional communications or limit the use of your data where applicable.
Complaints: If you’re unsatisfied with how your data has been handled, you can lodge a formal complaint.

To exercise these rights, email us at contact@seraphinamgmt.com

Cookies Policy

We use cookies to collect data and improve your browsing experience. Cookies help us understand your interaction with our website and retarget ads based on your interests. You can opt out by adjusting your browser settings; however, this may impact your website functionality.

Changes to This Privacy Policy

Seraphina Management reserves the right to update this Privacy Policy at our discretion. Any changes will be published on our website, and the "Effective Date" will reflect the most recent updates.

Get in Touch

Seraphina Management promises to partner with you responsibly and transparently. If you have questions about this Privacy Policy, please reach out to us at contact@seraphinamgmt.com